Key Takeaways
- Healthcare executives can accelerate organizational change by prioritizing deep technical mastery and authentic relationship-building over traditional extroverted leadership traits.
In today’s healthcare landscape, innovation is not a buzzword—it’s an existential mandate. With mounting administrative complexity, relentless regulatory updates, and persistent staffing challenges, healthcare leaders are seeking scalable solutions that genuinely support frontline managers. This is where systems thinking, automation, and authentic leadership converge. In a recent episode of the American Journal of Healthcare Strategy podcast, we sat down with Deisell Martinez Donahoe, MS, PhD, CEO of Dioss, to explore her unconventional path to healthcare leadership and the bold vision powering Dioss’ transformation of back-office operations.
Dr. Donahoe’s journey—spanning statistics, nutrition, and industrial engineering—uniquely positions her to rethink how healthcare organizations can leverage technology and human capital. If you’re a hospital executive, operations leader, or healthcare strategist seeking real-world applications of AI, automation, and servant leadership, this conversation delivers both clarity and inspiration.
Most U.S. healthcare CEOs don’t have PhDs—so why does it matter when one does? In Dr. Donahoe’s case, her deep technical background wasn’t a strategic career move, but rather the organic result of relentless curiosity and a commitment to learning.
As she recounts, “To be honest, I had zero intentions in my dreams and life progression to become a CEO of an organization... I was a learner. I wanted to learn everything.” Instead of following a traditional MBA-to-C-suite trajectory, Dr. Donahoe’s path began in statistics, moved through investment banking, and transitioned to independent consulting. She credits her consulting work—and the relationships forged along the way—for opening doors to the Dioss CEO position: “The board members I used to consult for... recruited me. They said they wanted someone to really drive change, who was passionate about change and wouldn’t take no for an answer.”
Key lesson: In healthcare leadership, technical mastery can be a differentiator. But in Dr. Donahoe’s case, it was her persistence in seeking root causes—and her ongoing relationships with mentors and peers—that enabled her to make an impact at scale.
Fewer than 15% of healthcare CEOs in the U.S. hold a doctorate (AAMC, 2023).
Dr. Donahoe’s approach demonstrates how blending technical expertise with people skills can accelerate change.
Maintaining long-term professional relationships—“I still keep in touch with a lot of my college professors”—proves invaluable for career growth.
You don’t need to be the loudest person in the room to drive innovation. Dr. Donahoe self-identifies as an introvert, but attributes her success to a selective, authentic approach to networking and collaboration.
“I do not consider myself an extrovert... I’m the person who’s going to stay in and read a book... but I love people, and I love just those conversations. When you really find the right people... they foster this self-growth that’s pretty amazing.”
Effective leaders don’t have to “work the room”; they cultivate deep relationships with those who share their drive for progress.
Selective relationship-building—nurturing the right professional connections—can have a greater impact than sheer social energy.
“The ones that I definitely kept in touch with... were the ones that I really felt like there was a connection, a relationship worth fostering.”
Bottom line: Healthcare organizations should look for leadership qualities beyond personality tests—prioritize the ability to connect, listen, and foster genuine growth.
It wasn’t part of a grand plan. Dr. Donahoe’s decision to pursue an additional Master’s in Nutrition stemmed directly from a personal need: her son’s diagnosis of celiac disease.
“My middle son is diagnosed with celiac disease... I tried to get advice from dietitians, tried to get advice from doctors, but... nutrition was emerging science... so I went back and got a Master’s in nutrition so I would know how to manage my son’s daily lifestyle to some real depth.”
Healthcare leaders can benefit from diving deep into new fields when the problem demands it.
For Dr. Donahoe, the experience was transformative, not only helping her son but teaching her how to apply scientific thinking to real-world family needs.
“He lives a very normal life. I started making everything from scratch... He is 17 now and he is doing very well, thriving.”
Takeaway: Sometimes, the most valuable expertise comes from stepping outside your comfort zone and embracing new domains—especially when the stakes are personal.
Dioss is redefining operational support for healthcare managers by providing a knowledge-driven platform that combines automation, expert guidance, and real-time problem-solving. But what exactly does that look like in action?
Dr. Donahoe explains, “We are basically building backend systems with automation and a library of knowledge that can really help... If you do an assessment and upload your pictures, your pictures can automatically get scanned and tell you what’s compliant and what’s not. There is a chat where you can connect with a subject matter expert at any point in time.”
How Dioss delivers value:
Automated compliance checks: Upload documents or images and receive immediate feedback on regulatory compliance.
On-demand expert support: Connect with subject matter experts (SMEs)—from former surveyors to clinicians—for tailored advice.
Continuous knowledge expansion: Every new question fuels the platform’s knowledge library, so solutions compound over time.
“If there’s a user who asks a question about something and that’s not in our knowledge library, they’ll get help by an expert, but it’s also logged... so we build a knowledge library about it and streamline the process.”
Direct application: Instead of waiting for monthly quality meetings, managers can get actionable, real-time help—reducing friction and boosting compliance.
Frontline healthcare managers face an exhausting blend of operational and regulatory demands. Dioss aims to take the edge off by embedding support and learning directly into the flow of work.
Dr. Donahoe breaks it down: “Daily staff and managers in healthcare spend about 10 to 12 hours just keeping up with daily operations... Even making progress on projects while surviving daily operations is complicated. Our entire focus is on really creating this backend support that will help make life a little bit easier.”
Key features that empower frontline managers:
Assessment Tools: Self-assessments for compliance, with immediate validation and action plan generation.
Expert-validated Action Plans: SMEs review submissions, suggest improvements, and help managers prepare for regulatory surveys.
Automated Training and Certification: Modules for Lean Six Sigma Green Belt/Black Belt certification at no additional cost for individual subscribers.
Flexible Access: Both individual and enterprise subscriptions are available, keeping cost accessible—“$99 a month... you get access to training materials and Black Belt certification and a lot of these are automated modules.”
Practical examples:
“If I’m the director of food and nutrition services... I can pull up an assessment, do my self-assessment, upload pictures, submit it, and a subject matter expert will validate it... When CMS walks in the door, I can just download my self-improvement plan directly from the system.”
“In the nutrition suite... when you load menus, it automatically validates them for regulatory compliance with CMS.”
Unlike many knowledge platforms that provide generic, static answers, Dioss connects users with real experts—many of whom have direct surveyor or clinical experience.
“We have references of every regulation in healthcare across all states... but these are not people we’re training to be surveyors—these are surveyors. If your problem is in staffing, you get connected with someone who is an expert in staffing... If it’s clinical, someone with a nursing background.”
This “living” expert network validates content, answers unique questions, and provides just-in-time support.
Experts also help write and improve content, ensuring the platform remains relevant and actionable.
Ongoing feedback loops—“Every time customers give us feedback... we try to improve the experience for them.”—keep the system user-centered.
Outcome: Dioss becomes more valuable the more it’s used, bridging the gap between static online resources and costly one-off consulting.
AI and automation are core to Dioss’ mission: reducing friction, enabling self-service, and ultimately transforming how compliance and operational training happen in healthcare.
Dr. Donahoe shares: “We foresee that when leaders submit their assessment, they won’t wait for approval. We’re working on internal software robots using RPA [Robotic Process Automation] that will self-validate most submissions, only flagging exceptions for expert review.”
The roadmap includes:
Immediate feedback: Managers won’t wait for SME approval—they’ll get actionable guidance instantly.
Self-validating robots: Onsite robots could observe operations and provide real-time corrections and training.
Scalable knowledge management: The system’s AI grows smarter as more users interact, continually raising the bar for compliance and quality.
“Our goal is to make things easier. Imagine if you could just do your job and there’s someone who’s correcting you, helping you, and teaching you along the way, bringing up SOPs that you can use as an example.”
Future vision: A continuous learning environment where AI-powered assistants, not external auditors, support managers in real time—raising the standard for patient care and staff experience.
Dioss’ pricing model is intentionally modest—designed for lifetime value, not one-off profits.
Individual subscription: $99/month, including access to training modules, Lean Six Sigma certification, and unlimited expert support.
Enterprise subscription: Custom, with all employees receiving access.
“It doesn’t make any money... but it does give us access to really providing, giving it back. The objective here is really to focus on the lifetime value of that user. We want you to be a user for life, to connect with us, build relationships.”
Why does this matter? In a sector notorious for expensive, fragmented consulting solutions, Dioss’ approach is a deliberate play for broad, lasting engagement—not transactional revenue.
Let’s get specific. How does this look in the wild?
Director of Food & Nutrition Services: Completes a compliance self-assessment, uploads documentation, and receives SME feedback. When surveyors arrive, downloads a ready-made improvement plan.
Dietitian/Nutrition Manager: Uploads a menu, instantly validated for CMS compliance, with real-time feedback and documentation ready for any regulatory audit.
Operations/Staffing Lead: Needs to cut FTEs but isn’t sure how. Uses Dioss to access template schedules and gets hands-on guidance from an operations SME—either via chat or escalated to a Zoom session.
“A lot of times we’re asked to do things and we don’t know how to do them... you can really lean on [Dioss] to accomplish things at work you’re not sure how to do—and you don’t want to ask someone, because you ‘should’ know this.”
Net effect: Managers feel supported, not judged. Time is saved, anxiety is reduced, and compliance risk is lowered.
Dioss isn’t content with incremental improvement. Dr. Donahoe’s vision is bold: robots and AI that proactively monitor compliance, deliver instant feedback, and free up human potential.
“We foresee having an actual robot onsite... that can walk around and stop you when something is not compliant. Imagine you’re in the kitchen and someone’s prepping food without gloves—the robot can see and correct that in real time.”
Applications go beyond food service: From fall prevention to SOP adherence, future iterations could fundamentally change daily healthcare operations.
Key challenge: Avoiding false positives, so that interventions are trusted and actionable.
Ultimate goal: “Our goal is to make things easier. Imagine if you could just do your job and there’s someone who’s correcting you, helping you, and guiding you along the way.”
Innovation in healthcare isn’t about flashy tech or empty promises. It’s about building systems that actually serve people—especially those on the front lines. Dioss, under Dr. Deisell Martinez Donahoe’s leadership, is carving out a new model: blending rigorous systems thinking with authentic, affordable support. The result? A smarter, more connected, and more resilient healthcare workforce.
For executive leaders and managers alike, the message is clear: sustainable innovation starts with empathy, relentless learning, and the courage to rethink both the human and technical systems we rely on. If you’re looking to future-proof your healthcare organization, the Dioss approach is one to watch—and, perhaps, to adopt.
Actionable Insight:
Evaluate your current back-office operations: Where could automation and real-time expert support most reduce friction for your managers? Take one step this quarter to trial a solution that blends technology and authentic expertise—because in healthcare, people and systems are inseparable, and both deserve to thrive.
For more on Dioss and Dr. Deisell Martinez Donahoe’s innovative vision, listen to the full episode on The American Journal of Healthcare Strategy podcast. Subscribe for more insights at the intersection of leadership, strategy, and healthcare innovation.
<p>hello everyone this is Cole from the American Journal of healthc care strategy and I am joined here with deselle Delle please go ahead and introduce yourself hi my name is desel Dono I am the CEO of dios LLC um just a little bit of background about myself I have a bachelor's in statistics Masters in statistics and nutrition I know that sounds weird and a PhD in industrial engineering so I have been living and breathing systems and Progressive change for a very long time [Music] thank you so much for joining us we are honored to have someone of your education and experience here one of the first questions I had in the email to you initially and that I really want to ask is statistically most CEOs do not have phds most either have a bachelor's degree or an MBA so what LED you to being the CEO of this organization it's a very important role and it's a unique role for someone of your skill set um that's a really good question I I think I get asked that a lot to be honest I had zero intentions in my dreams um and life progression to become a CEO uh of an organization I I always I was a learner right so I wanted to learn everything I was the student that if I got an A on a test but it was curved and I missed two problems I still go talk to the professor because I needed to know how to do the problem I missed even if I had an A so my kids um laugh laugh at me um about that actually still because I've told them the stories um so I well how it ended up happening is I went from undergrad I went into Investment Banking and then I wasn't really sure exactly what I wanted to do or you know to me working for an organization with such a commitment so long story short I opened up my own independent consulting firm just really to do projects okay because I wanted to be able to pick my projects I wanted to work with people who really wanted to change a lot of people say they want to change but they don't really want to change uh so I had that consulting company for many many years and I met a lot of amazing individuals and how I came to dios is uh the board members I used to consult for them so they recruited me they said they wanted someone to really Drive change who was passionate about change and who wouldn't take no for an answer and so that's how I ended up there I was asked to by those that I knew that is impressive and also very important kind of subtle advice there that connections are so important even down the road they really are um I can tell you I I don't know if this is my husband says it's atypical but I still keep in touch with a lot of my college professors um I mean I do I just to me relationships are so important they Foster our growth our our professional career our personal lives so I definitely encourage not to burn any Bridges you build relationships and you really try to retain those I think that's probably a key difference as well not to overgeneralize but I've worked very closely in the past a lot of MD phds and those those people tend to be a bit introverted and so I wonder if phds might be more introverts and maybe you're so extroverted with these connections that that's been kind of a big boost to your career it's actually that's that's a very interesting point I do not consider myself an extrovert I I don't I consider myself an introvert but I love so it's actually really interesting I'm not the person who's going to go to parties who's going to go to socials who's gonna you know like I'm the person who's G to stay in and read a book and I am just fullon the person who's invested in self-growth and learning uh but I love people and I I love just those conversations I feel like when you're having a conversation with someone you can learn so much from them and they can learn so much from you and when you really find the right people the ones who who get you you know when you say something they Foster this self-growth that's pretty amazing so I I think that even though I considered myself an introvert I still sought out those connections those relationships and when I found those connections I I fostered them but there's a lot of people I definitely did not keep in touch with uh but the ones that I definitely kept in touch with through the years were the ones that I really felt like there was connection there was there was there was a relationship there that was definitely worth fostering very impressive um that you've been able to do that over over so many years um that's something that I'm going to have to maybe today I'll have to reach out to one of my old professors from back at Community College so that that's interesting um one thing that I really found was really fascinating about your resume is okay we have the Bachelor's in you know systems analysis Masters in statistics and operations you know you got your um Master black belt then you get your PhD and industrial engineering so this all follows a very linear path makes a lot of sense you're an expert in in systems and then all of a sudden we have a a different institution Stony Brook Master science in nutrition what is is that about that is so interesting so about maybe 18 months before I enrolled into the Masters and nutrition program my middle son is diagnosed with celiac disease uh he struggled with his health on and off pretty much maybe since he was three years old now really figured it out we ended up at a GI specialist anyway maybe when he was around eight or nine he finally diagnosed as celiac disease I tried to get advice from dietitians I tried to get advice from the doctors but like I explained you know when I missed a problem on a test and I was young I would go sit with the professor and I tried to understand there was only so much advice that they could give me and the books all had some conflicting and it felt like nutrition was emerging science which you know it really is uh so I went back and I got a Master's in nutrition so I would know how to manage my son's um daily lifestyle to some real depth I didn't want to just take away gluten but how is this relating to how is this affecting some of his other conditions some of his other things how could I help him really live a life that was good and full and so I went back to get a master's in nutrition my girlfriends laugh at me they said you know you could have read a book but uh I didn't that's that's hilarious I I love that though that is I think that's a motivation for doing that thank you so um I just really fully need to understand the things that I invested in and I wanted to find the best way so that's how now today people are like how in the world do you end up with this trajectory and now Masters in nutrition so that is a a question I commonly get asked but it was my middle son I I needed to help him and I wanted to really know how to help him and has it has it work was it beneficial it really has um he lives a very normal life I'll tell you something else I did that I I never thought I'd do I'd never really cooked ever I hated cooking but it was really hard for him to find the foods that he loved and I started making them and I started making everything from scratch his breads from scratch everything from scratch and so he is 17 now and uh he is doing very well he is thriving and we're just now preparing on how exactly this is all going to work when he leaves home and he goes to college uh so we'll figure that out next but he is doing very well congratulations on that that that's uh excellent and and uh you'll be you know you'll always be able to tell him that you know I got this degree just for you so I could take I mean that's incredible wonderful it's it's a family joke yeah that's I mean of course that's that's excellent um and so now you started a new master's program this month right yes uh my my daughter actually made fun of me she said uh are you collecting the Master's Degree like Pokemon cards sir yeah really it's impressive so I believe that Masters really help you to prepare for the application of something and so I took on this position which I love and I'm very passionate about and I really see the coming age of computer science and artificial intelligence as a Triad of three things uh there is the process you cannot automate something you don't fully wholeheartedly understand then there is the data you have to know how to analyze you need to be able to break down the data that you're trying to present to the systems um and then you need to really be able to program but not just program but program efficiently and effectively and so in taking this role sort of like how I got a masters in nutrition for my son I wanted to really be able to fully manage the whole team not just uh go do this you know but I really wanted to fully understand what were their challenges where would they get stuck and I'm not saying I'm going to be a programmer and I'm going to go out and I'm going to code but when they're stuck I want to be able to understand their language and so long story short I went back to get this master so that I could speak the same language as our programmers which to me we have to work really closely with if we really want to accomplish the things that we sought out to accomplish I think that's excellent and goes back to why servant leadership is important and having an understanding of what's going on we talk about that a lot in healthcare administration where if all you've done is go to business school and now you're sitting at your desk managing clinicians it doesn't make a lot of sense you need to get out there in Shadow at the least to be able to see what's going on and I think that's also why doctors make such good administrators is because they actually know what is actually going on yeah they they understand that front line I I really I'm passionate about Frontline I am passionate about teaching and so I I think all of these things really do come together I do believe in servant leader I just don't really think I'm here to tell people what to do I'm here to solve problems with them and I absolutely love that and the fact that I love teaching just really fuels that so much well so tell us about what you do at dios and and you know you said in the email as well that you do a lot for Frontline leader so can you tell me a bit about what that means and what you guys do yes so I want you to imagine the daily staff right and the managers in healthc care you know you we say a lot well they're exhausted um that doesn't really begin to scratch the surface so to to give you a day of what that really looks like they spend about 10 to 12 hours just keeping up with daily operations just emails and meetings and just really keeping up with the with daily operations of it then they have to know what's current they have to know the new regulations that came out and yes there are departments that do that but they really have to be in it and when my quality my director of quality comes down and tries to teach me something you know they're going to teach me but I'm not really in that moment so life is very complicated to stay up todate and even make progress on certain projects and initiatives while at the same time surviving my daily operation um and when I when I was an executive in in healthcare I I have to tell you I love those people so much um and I feel for them like from the bottom of my soul and so at dios we are basically building backend systems that with Automation and a library of knowledge that can really help so for example if I am there is an assessment that if you go and you do an assessment and you upload your pictures your pictures can automatically get scanned and tell you um what's compliant what's not compliant there is a uh there is a chat that you can connect with a subject matter expert at any point in time we have a broad range of subject matter experts from my Consulting days that are Consultants experts in regulatory in quality in operations so if there is a um so if you're a manager in any Department in healthcare and you're about to come you're trying to prepare for survey you kind of feel weird asking because you should know this there's so much of what we should know right we feel weird asking people asking our peers asking our leaders but we're totally fine asking a computer you know people will Google things that blow your mind um but we feel weird asking our peers for those same things that we're willing to ask a computer so this platform really provides not only a place for them to guide them on how to do the daily operations but also has access to subject matter experts that can have those conversations they can type those questions it'll pull up articles that are related to those questions or if they're kind of stuck their problem is a little unique they can connect with a subject matter expert that will help them out so our entire focus is on really creating this backend support that will help make life a little bit easier you don't have to do the research to know what are your recent codes and how did they change or wait to schedule that meeting with your quality Department they're there at your fingertips so best practices quality compliance anything you need to run that back office operation Staffing is all going to be there at your fingertips and it's really completely geared toward providing knowledge training and realtime education to those Frontline um staff and managers impressive so it's that's Inc incredibly impressive so it's kind of like um clinical decision support up todate dynamed but a lot better you know but it's it's really intended and the the system is going to continue to grow it's designed to grow with the users yeah so for example if uh if there's a user who asked a question about something and that's not a knowledge Library they'll get help by an expert but it's also logged into our tickets automatically and then that goes into Q for improvement so now we're going to build a knowledge Library about it and streamline a process so that the next person who has a similar question has access to the same information so instead of having our our subject matter experts answer the same question like 10 times we're creating we're expanding our knowledge library with every question that we have and so that will help make the community more and more valuable to the users definitely that's that's one of the issues with a lot of these systems is they're essentially just a kind of a glorified search engine in a way they don't actually they're not very intuitive in that way um when a subject matter expert responds I have a few different questions but when when he responds um is he just talking out of his own knowledge or does he use references what does that look like well we have references of every regulation in health care across all states um and those are created and those they're trained with that but there might be some something that's asked that is outside of that so these are experts a lot of them have been surveyors in a hospital or for CMS or for joint commission so they they are experts in their own right and they have been surveyors and so we do create some guidance but these are not people we're training to be surveyors these are surveyors and so they would be able to answer any question and then if your problem is in Staffing you're going to get connected with someone who is an expert in Staffing so you are going to get if you're you know if you're have a clinical question you're going to get connected with someone who's a dietitian or who has a nursing background so depending on your question you're going to get connected with people who are experts in their own fields and these are the same experts that help us write our content that help us validate our content so they have multiple purposes with us they are Frontline supporting the users while at the same time helping us write and improve and evolve the content and that's very important because a lot of times you have people writing and creating and they've lost touch with the Frontline users and Frontline needs okay like how how many times have you seen a manager lead and what was the last time they actually went out there and saw the operations you're like okay do you know what it looks like um so so we don't want that disconnect to happen so these are the people that are supporting and in hearing the questions firsthand and then we sit together and we talk about it what are the challenges and where was it a paino and where did the customer really get stuck and how can we eliminate so we're all about eliminating pain points to make it easy for the users to access information because they're already even without having to stay up to date they're already having 10 to 12 hour long days the you know and then when you get home you hope to have some time for your family but it's really really hard so the easier we make it for them in our views then the more time we give back to them in in life of course definitely and then it it seems like that would be a tremendous resource pretty much covering a lot of the major pain points from what it sounds like um how if you know don't go super in depth you don't have to go super in depth but how is that like build is it just subscription is it a you know what does it look like so there's two ways that you could do it if you're an individual seeking this help for yourself you can subscribe and subscription for individuals is is not really overwhelming it's uh $99 a month oh wow yeah and and you get a lot and you also get access to training materials and Black Belt certification and Green Belt certification and a lot of these are automated modules which is why we can keep it at a low cost point for the individual users and then um Enterprises organizations can also um sign up for an Enterprise for their organization and then every employee in their organization would have access to this excellent that's really good yeah so there's two ways to do it you can either be an organization who wants to provide this benefit for your employees and so you sign up with us to do so and then they get all that access or if you're an individual and you just really want that help as an individual then there is a very low cost point so if I were to pay $99 does that include the expert assistance does oh wow that's really good nice it doesn't make any money the individuals don't really make a lot of money there um but it does give us access to really providing giving it back right and so a lot of the so a lot of the purpose there is really just to create a community content but you know we're definitely not breaking the bank with h with the cost of the individual right and eventually they realize that they you know as questions get asked they'll get used less and less yeah and you know our real our our whole purpose here isn't to break the bank on on an individual or a customer one time because even our prices on organiz ation is is very modest um the objective here is really to focus on the lifetime value of that user we want you to be a user for life we want you to come connect with us build those relationships and it was really prise on that concept that I have my relationships going back to my college professors we want to build that relationship with you and you want we want you to stay with us forever so it's really not about as long as we can pay our bills then we're going to be good and we're going to continue to grow and maybe add Services later on but the main focus of our Core Business is really to create an affordable that an affordable model that really provides a value to the users so that we can keep them for life of course and that that is the best way of doing business and that also requires that you have a quality product so I think hearing that people will know that you're putting quality first um so I have two kind of questions the first one I'm gonna say is can you give us an example of how this would be used in in what exact setting just like an example of how a person would would pull this up and use it okay so let's say I am the director of food and nutrition services or environmental services and I have access to this okay so if I'm if I'm the director um of food nutrition services I'm going to pull up this assessment it's going to give me a list of all of the things I should be compliant with on a monthly basis in order to pass I'm going to go ahead and do and go through my self assessment on this I'm going to take pictures and upload pictures and it's the system is going to want then I'm going to submit it so this is how I self assessed okay and then I had some questions something I wasn't really sure how to do and then I went ahead and I submitted that assessment then a subject matter expert will validate it on the other side review it and say h i saw that you wrote this for your action plan but what about this or what about that and they would give back suggestions and then you know the user can go back and update it but here's the thing when they're done and CMS walks in the door and they ask for their self-improvement plan they can just download that directly from the system would have everything that they were not compliant with it would have action plans that were ready that would pass Regulatory Compliance they would be there they would show that's one example another example um is that in the nutrition Suite this is why I gave you the food service example uh there's also a nutrition suite and what it does is when you load menus in there it automatically validates them for Regulatory Compliance with CMS okay and so if CMS were to walk in the door and you download the the nutritional package it has any and everything CMS cdph and any Department of Health will need to pass that survey from a nutritional perspective and if you try to design a menu a lot of systems out there do menus where they do um take nutritionals into consideration where they have other belts and whistles but they don't do true regulatory validation and compliance and ours does and so that's why I gave you that example so that's another way that that you could definitely use it now Third Way is let's say that I'm building uh schedule and I was just asked to cut three FTS I have no idea how I'm going to do that okay there are template schedules that I can upload as my department schedule to as a starting point and then I'm kind of stuck I have no idea how I'm going to reach this reduction I'm going to press that blue button on the right hand side that's going to connect me with an expert in my in this field that is going to help me write that schedule with me and that could become a zoom call or that could just be questions back and forth but if the questions back and forth on chat are not enough enough then that will become a zoom or a phone conversation with that subject matter expert so and the reason I gave you that example is because a lot of times we're asked to do things and we don't know how to do them so another big value of these subject matter experts is that they can really help you go through that you know through that bump where you're how am I going to figure this out so you can really lean on them on the operation side to think of how to accomplish things that you are being asked to do at work not necessarily sure how to do it and you don't really want to ask someone because again you should know this wow that is a lot that it can do and I like that it's all in one in one place it's all in one place there when you log in there's the there's the Staffing there's the QI there's the nutrition so it just depends on when you click um it's very beautiful and again every time that our customers give us some feedback of how they wish it were better um then we definitely take that into consideration and we try to improve the experience for them that is that is it's so cool to to uh hear about about this this new way of of applying technology and that that's my final question where does AI come in with this it's a really good question as we continue to evolve and grow um we foresee that when uh when these leaders submit their assessment they won't wait for a we're actually working on an internal software robot using RPA that will basically take and instead of our subject matter experts approving these it'll actually be most of them will be approved and it'll only hold the ones that something really Flags out differently and then it'll hold it for anme but it'll have self validating and why is that important that's going to be really important because users will have immediate response right you submit your pictures you submit your videos and you will be able to see immediately where your opportunities were and then our future not to give too much away is that we we foresee having an actual robot onsite in operations that can walk around and stop you when something is not not working and something is not compliant we talk about continuous compliance and really always staying current but you know you have surveyors come in they tell you what to do they stop you so we want this to be done by a robot why would we want this to be done by a robot toel um we want this to be done by a robot because it feels less invasive because it's just someone who goes around letting you know oh I noticed this I noticed that so these things that normally a surveyor would point out we with the video um the robot would would be able to point it out and tell and stop and so you're kind of really getting that just in time training uh directly so that will be the future so we are starting today with a platform and our subject matter experts are doing a lot of that work it will evolve into self validation and only bringing our smmes when something Flags out and then you take it into the future and it'll it could be a robot that walks around now why is leveraging technology important it will be extremely important because it will not only help us deliver consistency and high quality but it will help us maintain low cost of course and it'll help use human capital better um can you give me a single example and I you know we're going overtime a little bit but what what can you give me just an example of something that robot would be able to see so let's say that your the robot just starts and walks around and they see someone you're in the kitchen they see someone cutting something or prepping food without their gloves and it could really see that and understand that's incredible wow have the sensors to see that and then um or they see someone and just kind of like wipe their nose and go right back to their food and they can stop that so it would really be a robot that has the ability to sense what is happening stop and train on demand and again that is our end goal and it'll take us a minute to get there but that is that is our destination that is what we are preparing for right now I see why you're getting that that Masters in computer science uh because that that's impressive thank you wow I'm actually I'm like kind of shocked because there's a lot of after you figure out and you get it to not do false positives um like at all you could apply that to all kinds of things you really can you can have the robot walk around the hospital identify when there's no where there's no fall sign you can really apply that and now train this robot to do many many things yeah um and so the applications are endless which is why again that is our our end goal is because our goal is to make things easier imagine if you could just do your job and there's someone who's correcting you and helping you and guiding you and teaching you along the way bringing up Sops that you can use as an example so it's really it takes uh learning on the job uh to a whole other level wow that is I'm I'm excited to see where this goes as well I think I'm gonna definitely be following dios I'm sure our audience is gonna probably follow them as well as you thank you so much for coming on toelle I couldn't be more appreciative of your time this is a really exciting project you're working on oh thank you thank you for inviting me it was my absolute pleasure of course and I hope you have a good evening and uh you know just keep up that incredible work there that's that's amazing I appreciate that thank you you have a great evening</p>
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