Discover how Brandon J. Robertson’s clinical concierge model and AI-driven lean design are transforming urgent care—reducing visit times by half, eliminating handoffs, and setting a new standard for patient experience and operational efficiency.

In Oklahoma, clinics and the Regional Food Bank are teaming up to fight food insecurity as a health crisis, using EMR screening, tailored local programs, and community partnerships. Keeley White, MPH, PMP, shares how their model breaks down barriers and redefines patient care.

Discover how MultiCare Health System cut $7.5M in pharmacy costs with a strategic supply chain overhaul led by Tyson Frodin, PharmD, MHA. Learn how data analytics, centralized purchasing, and partnerships drove a 24% reduction in spend while improving care and access.

Senior Innovation Manager KP Tacconi of NYU Langone Health shares how cultural curiosity and human-centered design drive real innovation in healthcare. Learn how curiosity, creativity, and failure fuel breakthroughs for teams and organizations aiming to innovate.

From Boston Children’s front desk to BU MPH, a Johns Hopkins fellowship, leading UPMC ops through COVID, and now system integration at Beth Israel Lahey Health—Rachel Gerhardt, MPH shows how values, range, and Ops↔Strategy fluency turn non-linear paths into impact.

she transitioned from her graduate school days at the University of Missouri-Columbia into a coveted hospital administrative fellowship at Nicklaus Children's Health System in Miami—and then on to a leadership role at one of the nation's top integrated healthcare systems, the Mayo Clinic.

Abhishek's journey demonstrates the transformative power of fellowships, especially when combined with supportive mentors and a willingness to embrace new environments.

In this interview turned reflective narrative, we spotlight Jessi Tran, MHA, a graduate of the University of North Carolina at Chapel Hill (UNC) MHA program who found her calling at Wellstar Health System.

The deployment of artificial intelligence (AI) in healthcare offers transformative potential for addressing global disparities, yet emerging startups confront substantial economic, regulatory, and operational hurdles. This analysis synthesizes evidence from peer-reviewed literature and policy reports, emphasizing issues such as eroding competitive moats, data fragmentation, regulatory complexities, clinician disengagement, value demonstration gaps, reimbursement uncertainties, and liability perceptions. With health tech investments reaching $29.1 billion in 2021, understanding these barriers is vital for fostering innovation (Chakraborty et al., 2023). Recommendations focus on strategic imperatives for startups to achieve sustainable integration. To capitalize on AI's potential, startups should prioritize interdisciplinary teams that blend technical expertise with domain knowledge in healthcare, enabling proactive barrier navigation and fostering resilient innovation ecosystems. 

This article explores how healthcare leaders can deliberately integrate artificial intelligence (AI) into decision-making to enhance efficiency, equity, and impact. It examines traditional leadership frameworks alongside AI tools such as predictive analytics and natural language processing, highlighting their potential to improve data-driven choices. At the same time, it underscores challenges like algorithmic bias, ethical risks, and resource barriers. The proposed “ABC of AI-inclusive Decision-Making Process” offers leaders a structured way to balance human judgment with technological innovation for more effective and ethical leadership in a rapidly evolving healthcare landscape.

The use of artificial intelligence (AI) in healthcare comes with many potential benefits but there is potential for catastrophe if AI models are not properly designed and vigilantly monitored. This article cites several historical disasters involving healthcare in AI, including the disappointing performance of the Epic Sepsis Model and a care-management algorithm that unintentionally de-prioritized Black patients due to differences in healthcare spending from White patients. Health system leaders must form AI governance committees and appoint personnel to monitor performance of their AI models to prevent history from repeating itself. 

Trust in healthcare is evolving—patients are turning to relatable micro-influencers on Instagram, TikTok, YouTube and Substack for authentic, lived-experience insights. This article explores how health systems can partner ethically with these new digital voices—balancing the power of storytelling with evidence-based messaging to build genuine connections and guide public health discourse. From co-creation frameworks to rigorous outcome measurement, learn practical strategies for collaborating with patient advocates while safeguarding against misinformation.

Compass One Healthcare's approach to improving experience combines both art—those crucial soft skills—and science—the data analytics that measure satisfaction.

As healthcare organizations strive to improve patient satisfaction, it's important to understand the key differences between customer experience and patient experience.

Learn how Advocate Health is leveraging AI and technology to provide truly personalized care and understand individual patient journeys.

Employee experience in healthcare is a critical factor that directly impacts patient satisfaction and overall organizational success.

Catherine “CJ” Robison, MBA, BSN, RN—Director of Healthcare Strategy at Oracle Health—shares how translating frontline experience into enterprise solutions can reduce clinician burnout, improve patient outcomes, and make wellness a systems property.

Dr. Gwendolyn Williams, FHM, shares how respect, listening, and structural wellness can bridge the gap between clinicians and executives—rebuilding trust, fostering collaboration, and keeping humanity at the heart of healthcare leadership.

Dr. David Wilcox, DNP, MHA, shares his journey from bedside nurse to healthcare leader, revealing how listening, innovation, and clinician empowerment can transform care quality, reduce burnout, and bridge health disparities across communities.

Discover how Mary Russell, RN, leverages decades of clinical and leadership experience to tackle clinician burnout, streamline EHR adoption, and foster resilient healthcare teams. Actionable insights for leaders aiming to drive real change.