Former ICU nurse turned CEO Angela Adams discusses solving the crisis of missed radiology follow-ups. Learn how specialized AI, workflow automation, and a "human-first" strategy are closing critical care gaps and saving lives.

Why does healthcare AI fail at the "last mile"? Because data doesn't change behavior—people do. See how Healthmap Solutions turns predictive insights into human-centric actions that improve patient outcomes.

Rep. Arvind Venkat, an ER physician turned Pennsylvania legislator, brings a clinician’s perspective to healthcare policy. From tackling access and affordability to advocating antitrust reform and value-based care, his dual role bridges medicine and politics for systemic change.

Millions of Americans live with CKD, yet too many are identified late or lose continuity of care. In this Strategy of Health episode, Dr. Howard Shaps of Healthmap Solutions explains how care navigators blend AI and human touch to close gaps and improve outcomes.

Michigan Medicine’s two-year Administrative Fellowship blends project-based learning with deep immersion. Fellow Trent Garrett shares how mentorship, executive access, and impactful projects—like AI documentation rollout—shape leaders who drive change from day one.

From Boston Children’s front desk to BU MPH, a Johns Hopkins fellowship, leading UPMC ops through COVID, and now system integration at Beth Israel Lahey Health—Rachel Gerhardt, MPH shows how values, range, and Ops↔Strategy fluency turn non-linear paths into impact.

she transitioned from her graduate school days at the University of Missouri-Columbia into a coveted hospital administrative fellowship at Nicklaus Children's Health System in Miami—and then on to a leadership role at one of the nation's top integrated healthcare systems, the Mayo Clinic.

Abhishek's journey demonstrates the transformative power of fellowships, especially when combined with supportive mentors and a willingness to embrace new environments.

This article analyzes profitability patterns across major DRGs to uncover how academic medical centers rely on high-margin elective procedures to subsidize unprofitable emergency and critical care. Using Medicare cost data, it quantifies cross-subsidization ratios and outlines strategic implications for hospital leaders navigating financial pressures. The findings highlight fundamental tensions between mission and margin in today’s healthcare environment.

This study examines demographic and mental health factors that predict Social Security Disability Insurance (SSDI) receipt among individuals with primary mental health limitations. We investigated whether age and other demographics directly predict SSDI receipt, if specific mental health symptoms are associated with benefit receipt.

Healthcare contributes approximately eight percent of the United States’ greenhouse gas emissions (Eckelman et al., 2020). The resource-intensive nature of hospitals often conflicts with the purpose to heal, creating unprecedented harm to patients, staff, and surrounding communities. The C6 Framework, which stands for Connect, Collect, Combat, Correct, Communicate, and Clear, offers a person-centered approach to integrating climate action and resilience into healthcare strategies.

EMS has been an underutilized strategic asset in healthcare systems since its inception in the 1960s. Similarly, the use of artificial intelligence has sparked controversy recently over its role in society and healthcare, specifically whether AI can be used to improve outcomes or streamline operations. EMS has an opportunity as a profession to capitalize on the advantages that AI can offer us in this new technological landscape. AI now provides practical levers for dispatch triage, dynamic deployment, documentation automation, and indeed clinical decision support, all of which can serve to reduce costs per unit, reduce response times, and improve downstream outcomes that will show hospital executives the true value of EMS (Weidman et al., 2025). 

Compass One Healthcare's approach to improving experience combines both art—those crucial soft skills—and science—the data analytics that measure satisfaction.

As healthcare organizations strive to improve patient satisfaction, it's important to understand the key differences between customer experience and patient experience.

Learn how Advocate Health is leveraging AI and technology to provide truly personalized care and understand individual patient journeys.

Employee experience in healthcare is a critical factor that directly impacts patient satisfaction and overall organizational success.

Catherine “CJ” Robison, MBA, BSN, RN—Director of Healthcare Strategy at Oracle Health—shares how translating frontline experience into enterprise solutions can reduce clinician burnout, improve patient outcomes, and make wellness a systems property.

Dr. Gwendolyn Williams, FHM, shares how respect, listening, and structural wellness can bridge the gap between clinicians and executives—rebuilding trust, fostering collaboration, and keeping humanity at the heart of healthcare leadership.

Dr. David Wilcox, DNP, MHA, shares his journey from bedside nurse to healthcare leader, revealing how listening, innovation, and clinician empowerment can transform care quality, reduce burnout, and bridge health disparities across communities.

Discover how Mary Russell, RN, leverages decades of clinical and leadership experience to tackle clinician burnout, streamline EHR adoption, and foster resilient healthcare teams. Actionable insights for leaders aiming to drive real change.